Once, I had to explain a complex concept to someone who was very frustrated and not open to technical details. I listened to their concerns, simplified the explanation, and used relatable analogies to make the information more accessible. I remained patient and checked to ensure they understood. The issue was resolved successfully as they gained clarity and felt more comfortable. 

 Satya Nadella, CEO of Microsoft

Two key factors that contributed to his success were:
- Nadella emphasized understanding and valuing employees' perspectives, which helped rebuild trust and engagement
-He shifted Microsoft’s focus towards cloud computing and AI, aligning the company’s goals with emerging market trends and stakeholder interests.

overall reasses goals, develop strong goals