employer engagement for job analysis 

Recently faced with a communication challenge during a training I was leading. A question was asked during the conclusion of the training and I didn't have a solid answer. Instead of stating that, I guessed the answer and ultimately was wrong, later had to walk back my answer and apologize for the obvious confusion it caused. In hindsight, I would have simply stated I didn't know, and commit to follow up to provide clear, factual answer. 

fact gathering in order to reach clarity for decision making 

Prepare for meeting by creating and providing agenda in advance and following up with stakeholders after meeting's conclusion to maintain momentum. 

leader was highly skilled at influencing others and getting stakeholders to see the "why"