it was three of us and since were so passionate about our point of view ; we was not getting any where. So I decided to a reverse brainstorm with the problem we were trying to solve and  started to make head way 

Going from in person services to virtual services.   Have an standard operational procedure or working document that everyone can write issues down so everyone could give input to solve 

it was three of us and since were so passionate about our point of view ; we was not getting any where. So I decided to a reverse brainstorm with the problem we were trying to solve and  started to make head way